SELF-EXCLUSION POLICY OF NINEWIN.COM

1. WHAT IS SELF-EXCLUSION

Self-exclusion is a formal arrangement that allows you to ask a gambling operator to prevent you from gambling with them for a fixed period of time, usually from six months up to five years. During this period you will not be allowed to use the services of the venues or websites from which you have chosen to be excluded.

2. SELF-EXCLUSION AT NINEWIN

Activating self-exclusion at Ninewin tells us that we must take all necessary steps to block your access to your account and to ensure that you do not receive promotional communications. You can also reach our support team at [email protected] and notify us of your decision to stop gambling at ninewincasinos.uk for a specific period or on a permanent basis.

We provide a self-exclusion option to support you if you feel that your gambling has become problematic and you would like help to stop. At your request, we will restrict you from using your account for a duration you select. We will also take reasonable measures to prevent the creation of new accounts in your name. When the agreed period ends, your account may be reopened.

Please be aware that if you choose indefinite self-exclusion from the casino, any remaining balance will be handled in line with our casino limits and rules. If you select a fixed-term self-exclusion, any funds that remain on your balance will only be paid out according to casino limits once the self-exclusion period has fully expired.

Self-Exclusion Limit. You can set a self-exclusion limit for 6 months, 9 months or 1 year. Once such a limit is applied, your Player Account will be immediately disabled and you will not be eligible for any promotional offers during that time. While the limit is active, you will not be able to deposit or withdraw funds. When the period ends, your account will not be reactivated automatically.

If you would like to cancel your self-exclusion before the end of the chosen period, this request will only be considered after an internal review. Any approved cancellation of a fixed-term self-exclusion will only take effect after a minimum cool-off period of 24 hours from the time of your request.

You may also ask for your account to be self-excluded for an indefinite period. If you decide to reverse an indefinite self-exclusion, you must contact our Customer Support Team with this request. Any cancellation of an indefinite self-exclusion will only be implemented after a waiting period of 7 days, after which your account can be reopened.

3. ENTERING INTO SELF-EXCLUSION IS A JOINT COMMITMENT BETWEEN US AND YOU.

We will take reasonable steps to stop you from reopening an existing account or creating new accounts with us. During your self-exclusion period, you must also not attempt to access your account or try to open new accounts anywhere within our network.

When you start the self-exclusion process on your account, it is your responsibility to complete all steps. You will be asked to confirm that you understand the self-exclusion conditions and then follow a link to a page where you choose how long you wish to be excluded. You must confirm your choice and submit the request. After this, you will receive an email confirming that self-exclusion has been successfully activated. If you do not complete this procedure, your account will remain active.

If you are unable to finish the automated process, you must contact Customer Support and ask them to apply self-exclusion on your behalf, confirming that you tried to complete the online process and that you wish to be excluded manually. Please note that if you use email to request self-exclusion, it will not be applied instantly; we will notify you once it has been set. Unless you specify another period, the default self-exclusion duration will be six months. If you have any questions, please contact us at [email protected].

Once self-exclusion is in place, we will make every reasonable effort to ensure that you no longer receive gambling-related communications from us. However, we cannot be held responsible for marketing sent by third-party affiliates over whom we have no control. If, despite self-exclusion, you receive external marketing and decide to continue gambling or attempt to avoid the agreement by, for example, opening or using new accounts, we have no obligation to refund any deposits, winnings or other funds connected with such activity.

Self-exclusion will also be enforced where you have submitted a request for self-exclusion to the relevant regulator and ninewincasinos.uk has received from that regulator an official list of players who must be self-excluded.