DISPUTE RESOLUTION POLICY

If any disagreement arises between the User and the Company, the User has several available options to seek resolution:

COMPLAINTS

A player may reach out to our customer support team via email at [email protected] to submit any complaints concerning our services.

You may also contact support by following the instructions provided on the Website. Complaints will first be reviewed by our support representatives. If the issue cannot be resolved immediately, it will be escalated internally within the organization. You will be updated on the status of your complaint to a reasonable extent.

If the complaint remains unresolved at the management level, you may escalate the dispute to an independent authority, gaming regulator, or licensing body referenced on the Website.

In the case of a dispute, you acknowledge that server records and system logs are considered final. Should a discrepancy occur between the result shown on your screen and the outcome recorded by the server, the result stored in the server logs will be deemed correct. You accept that these records determine the terms, circumstances, and final results of your participation in any gaming activities.

Should we need to reach you regarding a complaint or dispute, we will use the contact information associated with your account.

ARBITRATION

These Terms and Conditions are governed by applicable legislation. Both Parties agree that any dispute, claim, or controversy arising from or related to these Terms and Conditions, including any breach, termination, or invalidity, shall be submitted to the competent jurisdiction in accordance with the governing law.